Terms and Conditions

 

Prices displayed on this website and other advertising are based on dogs that have been regularly groomed and handled. If your pet has matted fur or bad behaviour the cost will be increased to cover my extra time taken. I will check the pricing when you drop off your pet, and adjust the quote if necessary. Your deposit can be refunded if the price increase is not accepted.

Dogs need to be dropped off on time for the groom appointment. Any dogs 15minutes late  could forfeit their appointment and deposit. 

Please allow at least 24 hours notice to amend your appointment date. Please allow 48 hours notice to cancel your appointment for return of deposit. 

Dogs need to be collected at the arranged time. Appointments are normally arranged within 3 x 2.5 hour slots per day (9.30 – 12.00; 12.00 – 14.30; and 14.30 – 17.00). Missed collections are chargeable at £10 per hour or part thereof. Please call if you know you are delayed for drop off or pickup.